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Customer Support Specialist

3 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Duserve Full time


Facilitate a seamless call center operation that comprehensively addresses customer inquiries and relays them to the appropriate operational team or division.

The Customer Support Specialist will act as a liaison, delivering information regarding products and services while effectively resolving customer concerns with precision and efficiency. Essential qualities include patience, empathy, problem-solving skills, and strong communication abilities, all aimed at ensuring exceptional service standards, promptly addressing customer queries, and upholding high levels of customer satisfaction.

Key Responsibilities:
Adhere strictly to call center protocols and guidelines for all telephone lines, both inbound and outbound.
Professionally manage customer interactions in line with organizational standards.
Direct calls to the relevant departments based on customer needs.
Utilize CAFM systems appropriately.
Deliver personalized service to customers at the highest standard.
Compile and distribute monthly and daily reports to the implementation team.
Generate various reports concerning service requests, incidents, and work orders for the implementation team.
Foster customer interest in the services and products offered by the company.

Qualifications:
Completion of high school or university education.

Knowledge, Skills, and Abilities:
Proficient understanding of Microsoft Office applications, email communication, and CAFM systems.