Front Office Professional
6 days ago
Job Description:
The ideal candidate for the Front Office role at Shakirovna Salon will possess exceptional communication skills, a strong ability to multitask, and a customer-centric approach. As the face of our hotel, you will be responsible for delivering an unparalleled guest experience through efficient check-in/check-out processes, handling reservations, and providing personalized assistance.
Key Responsibilities:
- Ensure seamless check-in/check-out experiences for guests
- Manage reservations, room availability, and updates in the reservation system
- Provide accurate information about hotel amenities, services, and local attractions
- Address guest complaints and issues professionally and timely
Required Skills and Qualifications:
- Excellent verbal and written communication skills
- Ability to multitask, prioritize tasks, and manage time effectively
- Friendly, approachable demeanor and strong interpersonal skills
- Proactive problem-solving and decision-making abilities
Career Growth Opportunities:
- Front Office Manager: Oversee front office operations, supervise staff, and handle guest relations
- Revenue Manager: Focus on pricing strategies, maximize room occupancy, and ensure hotel profitability
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