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Hotel Guest Experience Specialist

2 weeks ago

Dubai, Dubai, United Arab Emirates Avani Hotels and Resorts Full time
Hotel Guest Experience Specialist

**About Us**

Avani Hotels & Resorts is a contemporary hotel brand that offers a unique experience for guests. Our hotels are designed to provide a balance between work and play, design and function, service and privacy.

Located in the Ibn Battuta complex on Sheikh Zayed Road, our hotel is surrounded by boutiques, restaurants, and family-friendly activities. With our own metro station, exploring the city is convenient.

**Key Responsibilities**

As a Hotel Guest Experience Specialist, you will be responsible for providing exceptional service to our guests. This includes taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.

**Requirements**

  • A strong focus on customer service
  • Prior experience in hotel front office operations is preferred
  • Excellent communication skills; fluency in English is required
  • Ability to work shifts, weekends, and public holidays
  • Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

**Level:** Entry level
**Type:** Full-time
**Function:** Other
**Industry:** Hospitality