Guest Experience Specialist

5 days ago


Dubai, Dubai, United Arab Emirates Five Hotels and Resorts Full time

A Guest Experience Specialist at Five Hotels and Resorts is a Driven Self-Starter who excels in Excellent Communication, Leadership, and Organisational Skills. This Astute Creative and Critical Thinker can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. With a keen eye for detail, they Execute Tasks Proactively with Precision and Finesse.

As an Outgoing and Approachable Team Member, you seamlessly Connect with other 'FIVERs' and key Stakeholders, ensuring that Their and Your Journey at Five is nothing short of Sensational. As a Front Desk Agent, you will Empower yourself to deliver Exceptional Experiences across our award-winning Lifestyle Destinations.

Our Expectations
  • A proven track record of 1-2 years in a similar role, delivering sensational Experiences synonymous with Five's award-winning Service Quality.
  • A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
  • An elevated and energetic Conversationalist, engaging Guests with lively discussions.
  • A steadfast desire to Improve Customer Satisfaction, showcasing a commitment to Industry-Leading Standards.
  • Impeccable communication skills, both verbal and written, with fluency in English (Proficiency in multiple languages is preferred).
  • Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
  • A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated.
  • Next-Level Organisational and Leadership skills, effectively leading and inspiring the Five Tribe to New Heights.
  • 'Five-Styled' Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
  • A teamwork-oriented mindset, fostering Collaboration and Cooperation among Five Tribe Members to achieve collective success.
  • Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
  • A hands-on attitude, fuelled by a 'Can-Do' Spirit.


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