Business Development Support Manager

1 week ago


Dubai, Dubai, United Arab Emirates THE BANK OF NEW YORK MELLON CORPORATION Full time
Business Development Leadership

Maintains a high-performing Business Development Support area, comprising multiple teams, to drive business objectives and annual plans. Develops and implements policies to ensure exceptional client satisfaction and leads key initiatives.

Stays abreast of industry best practices and identifies opportunities to implement them. Manages the performance of assigned staff, providing coaching and guidance on project management.

Contributes to long-term or strategic planning for the Business Development Support function to enhance the client experience and team productivity and quality.

Utilizes analytics and tracking data to set strategic priorities on initiatives to improve the Business Development Support experience. Collaborates closely with the sales force and relationship managers to determine needed improvements through review and analysis of problems reported.

Maintains relationships with senior business and sales leaders to report trends and needs. Provides forward-looking and strategic insight on Business Development Support issues to drive future revenue growth.

Serves as a subject matter expert in technical aspects of sales analytics and generates recommendations based on data. Resolves complex issues or inquiries from senior-level or key individuals at clients, as needed.

Recruits, directs, motivates, and develops staff, maximizing their individual contribution, professional growth, and ability to function effectively with their colleagues as a team. Provides feedback at critical times.

Manages the Business Development Support area through other managers. Responsible for achieving area goals and objectives, talent management, and supervision of team members. The area supports a variety of complex client accounts.

Requirements:

  1. Bachelor's degree or equivalent combination of education and experience required.
  2. Advanced/graduate degree preferred.
  3. Years of total work experience in sales preferred.
  4. At least years of management experience preferred.



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