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Warranty Claims Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Talent Pal Full time
Job Summary

The Warranty Officer will be responsible for managing warranty claims and inventory control for the Material Management Department. This role requires a strong understanding of inventory systems, materials management, and purchasing principles.

Key Responsibilities
  • Review technical logs, maintenance packages, and delay reports to identify defects qualified for warranty claims.
  • Collaborate with the Warranty Supervisor to prepare claims for maintenance activities qualified for insurance or third-party claims.
  • Analyze Engineering Orders and Special Engineering Work cards to identify claimable costs and define claimable cost elements.
  • Review scrap workflows and initiate claims or provide information on opportunities for warranty remedies or discounted replacement costs.
  • Identify available guarantees applicable to aircraft components and engines and conduct periodic reviews of component/system performance and maintenance cost elements.
  • Review technical problems highlighted by FTM (Fleet Technical Management) and correlate to Emirates' own experience to submit claims or defect notices.
  • Qualify warranty referrals from Repairs team and initiate claims for cases with contractual disputes.
  • Oversee the completion of tasks assigned to the Warranty Supervisor and ensure timely submission of claims.
Requirements
  • 5 years of experience in Engineering.
  • 12 years of schooling or equivalent.
  • Experience in Engineering, Purchasing, and Planning.
  • Thorough knowledge of inventory systems, models, and principles of forecasting, materials management, and purchasing.
  • Familiarity with aircraft systems, including maintenance philosophies, practices, policies, and procedures.
  • Industry experience in Supply Chain is preferable (Warehouse and Logistics, Repair management, Material Planning/Support & Inventory Control, Technical Purchasing).
  • Aircraft maintenance spares purchasing experience is preferable. Airlines or MRO (Maintenance Repair Organization) work experience.