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Customer Service Liaison

2 months ago

Dubai, Dubai, United Arab Emirates Oil and Gas Job Search Ltd Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Liaison to join our team at Oil and Gas Job Search Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients and ensuring their satisfaction from quote to invoice.

Key Responsibilities
  • Respond to Customer Inquiries: Respond promptly and professionally to all customer requests for quotes, equipment, spare parts, and screens, ensuring accurate and timely communication.
  • Process Purchase Orders: Process all purchase orders for equipment, spare parts, and screens, ensuring compliance with company standards and procedures.
  • Expedite Orders: Expedite orders within the Customer Service group, ensuring timely delivery and resolution of any issues.
  • Liaise with Customers: Act as a liaison with customers to resolve any discrepancies or issues, providing proactive support and ensuring customer satisfaction.
  • Manage Customer Expectations: Proactively manage customer expectations, ensuring that their needs are met and exceeded.
  • Ensure Compliance: Review all inquiries and orders to ensure legal and export compliance, maintaining the highest standards of integrity and ethics.
  • Communicate with Departments: Communicate effectively with all departments, including inventory, accounting, logistics, and quality control, to ensure seamless coordination and delivery of services.
  • Maintain Order Records: Maintain and file copies of orders according to company standards, ensuring accurate and up-to-date records.
  • Collaborate with Quality Control: Collaborate with Quality Control to ensure that all requirements under the Quality Management System (QMS) are fulfilled, maintaining the highest standards of quality and excellence.
  • Process Material Returns: Process Material Return Authorizations with management approval, ensuring compliance with company procedures and policies.
  • Resolve Accounts Receivable Issues: Help resolve Accounts Receivable issues, ensuring timely and accurate resolution.
  • Participate in Training: Participate in training and development classes as assigned, ensuring ongoing professional development and growth.
Requirements

To be successful in this role, you will need:

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and other stakeholders.
  • Customer Service Experience: Proven experience in customer-facing roles, with a strong track record of providing exceptional customer service and support.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
  • Technical Skills: Proficiency in relevant software and systems, with the ability to learn new technologies and systems quickly.