Client Program Manager for Growth Services

4 weeks ago


Dubai, Dubai, United Arab Emirates Pearson Full time

Position Overview

The Client Program Manager for Growth Services plays a crucial role in ensuring the effective execution and ongoing support of client programs. This position acts as the primary liaison between clients and the Growth Services team, focusing on maintaining high levels of client satisfaction with the services provided. The Program Manager is responsible for creating and managing comprehensive documentation, including project timelines, scope definitions, and operational guidelines, while ensuring that all involved departments meet their obligations and adhere to service level agreements regarding timelines, quality, and budget.

Key Responsibilities

  • Foster strong relationships with clients to guarantee satisfaction with the services rendered.
  • Collaborate effectively with internal teams, including Operations, Finance, Software Development, and Customer Support.
  • Ensure fulfillment of contractual obligations by overseeing all aspects of contract execution and compliance with service standards.
  • Optimize the use of internal resources while managing client expectations.

Client Onboarding

  • Facilitate requirements gathering sessions.
  • Coordinate the resolution of any identified gaps.
  • Oversee the implementation schedule.
  • Engage with clients regularly to ensure alignment.

Qualifications

  • Bachelor's degree or equivalent experience.
  • Minimum of 3 years of experience in project management, business development, or account management.
  • Willingness to travel up to 15% of the time.
  • PMI certification is advantageous.

Essential Skills and Attributes

  • Strong focus on customer service, with experience in balancing the needs of both internal and external stakeholders.
  • Exceptional written, verbal, and interpersonal communication skills.
  • Demonstrated leadership, problem-solving, time management, planning, and project management capabilities.
  • Experience in managing professional services contracts.
  • Ability to influence and build relationships effectively.


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