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Guest Services Attendant
3 months ago
Position Overview
As a vital member of our hospitality team, you will be responsible for ensuring a seamless experience for our guests by managing their luggage and providing exceptional service throughout their stay.
Key Responsibilities
- Ensure the prompt delivery of guests' belongings, messages, and other items within the premises.
- Provide a personalized orientation of the guest's accommodations in a warm, professional, and engaging manner.
- Share insights regarding available hotel services, facilities, local attractions, and entertainment options.
- Maintain a welcoming presence in the lobby, acting as a representative of the hotel brand and delivering outstanding service to all guests.
Qualifications
- 1-2 years of experience in a similar capacity within a luxury hotel environment.
- Excellent interpersonal skills and adept problem-solving abilities.
- Proficiency in English; knowledge of additional languages is advantageous.