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Service Delivery Excellence Associate

2 weeks ago

Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full time
Job Role
The Service Delivery Excellence Associate will be responsible for ensuring that all customers receive a seamless and exceptional experience when interacting with our company. This includes managing and resolving customer complaints efficiently, responding to customer inquiries in a timely manner, and collaborating with internal teams to provide solutions to customer issues. To excel in this position, you should possess strong analytical skills, effective communication, and interpersonal skills.

Key Responsibilities
• Manage and resolve customer complaints via phone, email, or social media platforms
• Respond to customer inquiries in a timely and professional manner
• Collaborate with internal teams to provide solutions to customer issues
• Analyze customer feedback to identify areas for improvement
• Develop and implement strategies to enhance customer satisfaction

Requirements
• 2-3 years of experience in a similar role
• Strong analytical, communication, and interpersonal skills
• Ability to work in a fast-paced environment
• Proficiency in CRM systems and software

About Us
Robbins & Co (Singapore) Pte Ltd is a leading retailer committed to delivering exceptional customer experiences. We are seeking a highly motivated and experienced individual to join our team as a Service Delivery Excellence Associate.