IT Associate Director/ Service Delivery Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates DISTINGUISHED REAL ESTATE Full time

Bachelors in Computer Application , Bachelor of Technology/Engineering, Bachelor of Science

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description:

We are seeking an experienced Associate Director IT or IT Service Delivery Manager . This role involves managing IT Infrastructure and Applications teams , coordinating with other departments, and continuously improving service delivery processes.

Key Responsibilities:

  • Team Leadership: Manage and mentor the IT Applications and IT infrastructure teams, fostering a collaborative and high-performance culture.
  • Service Management: Ensure IT services are delivered in line with SLAs and OLAs.
  • Issue Resolution: Identify and resolve service delivery issues, conducting root cause analysis when necessary.
  • Service Improvement: Develop and implement plans to improve IT service delivery.
  • Performance Monitoring: Monitor and report on the performance of IT services, taking corrective actions as needed.
  • Strategic Planning: Develop and implement technology strategies that align with the company's goals, ensuring scalability and efficiency.
  • Security Oversight: Establish and maintain cybersecurity protocols to protect the organization's data and technology assets.
  • Vendor Management: Collaborate with third-party vendors and service providers to ensure the quality and performance of technology solutions.
  • Budget Management: Develop and manage the Applications and Infrastructure budget, ensuring cost-effective solutions are implemented.
  • Project Management: Oversee applications and infrastructure-related projects, ensuring timely delivery, adherence to specifications, and successful integration.
  • Compliance and Best Practices: Ensure all technology practices comply with relevant regulations and industry standards, continually seeking to improve and optimize operations.
  • Application Lifecycle Management: Manage the application lifecycle, including planning, development, testing, deployment, and maintenance of business applications.
  • Collaboration: Collaborate with cross-functional teams to gather requirements and ensure applications meet business needs.
  • Training: Provide training and support to end-users to enhance application utilization and productivity.
  • Innovation: Stay current with industry trends and emerging technologies to drive innovation within the application portfolio.
  • Dashboards and Reporting: Prepare reports and documentation related to application performance, usage, and improvements.

Desired Candidate Profile:

  • Education: Bachelor's degree in IT, Business or a related field. Master's degree preferred.
  • Experience: Minimum of 15 years of experience in IT infrastructure management, with at least 7 years in a leadership role ideally within the real estate development or construction sector in the UAE or GCC. Proven experience in managing large-scale IT projects and teams.
  • Technical Skills: Strong knowledge of applications, ERPs including SAP and Yardi, dashboard, analytics, networking, server management, cloud computing, and cybersecurity practices.
  • Analytical Skills: Excellent analytical and problem-solving skills.
  • Soft Skills: Excellent communication, problem-solving, and stakeholder management skills.
  • Language: Proficiency in English.

Company Overview:

Distinguished Real Estate (DRE) is a leading property development and management company established in 2003 by a prominent family in the UAE. With an extensive portfolio of over 3,000 properties, including high-rise buildings, villas, warehouses, retail spaces, and labor camps across Dubai and Sharjah, DRE has built a strong reputation for excellence in the real estate industry. Headquartered in Dubai with a branch in Sharjah, DRE continues to expand its portfolio, driven by a commitment to delivering high-quality properties that align with the lifestyles of its clients.

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