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Technical Operations Manager

2 months ago


Dubai, Dubai, United Arab Emirates Rotana Hotel Management Corporation Full time

Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Rotana Hotel Management Corporation. As a key member of our IT department, you will be responsible for providing technical support to our colleagues and guests, ensuring the smooth operation of our systems and networks.

Key Responsibilities

  1. Knowledge Sharing: Collaborate with colleagues within the department to share knowledge and best practices.
  2. Project Management: Complete projects allocated by the Resort IT Manager / Director of IT, ensuring timely delivery and high-quality results.
  3. IT Operations: Oversee the day-to-day IT operations, including systems administration, maintenance, upgrades, database administration, anti-virus, and networking.
  4. System Continuity: Ensure the continuity of our systems, minimizing downtime and ensuring business continuity.
  5. Emergency Response: Escalate and collaborate with Level 2 Support for any IT emergency or support request, resolving problems efficiently and effectively.
  6. First-Level Support: Provide first-level IT support to colleagues and guests, responding to queries in a friendly and efficient manner.
  7. ITIL Process: Work within the ITIL process framework, ensuring all activities are accurately logged and documented.
  8. Performance Monitoring: Monitor the performance of our networks, servers, workstations, Micros, and peripherals, informing the Functional IT Manager of any abnormalities.
  9. Knowledge Management: Maintain updated IT knowledge to enable continuous improvement to the services offered to users.