Technical Systems Manager

4 weeks ago

Dubai, Dubai, United Arab Emirates Duncan & Ross Full time
Job Title: Technical Administrator

At Duncan & Ross, we are seeking a highly skilled Technical Administrator to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our Centralized Data Repository, Business Gateway, and Centralized Security Clearance System.

Key Responsibilities:

  • Oversee the technical supervision of our Centralized Data Repository, ensuring data integrity and accessibility.
  • Manage the technical aspects of our Business Gateway, ensuring seamless integration with our systems.
  • Supervise the Centralized Security Clearance System, ensuring the security and integrity of our data.
  • Liaise with technical vendors to implement and deploy new systems and technologies.
  • Coordinate with internal and external stakeholders to ensure the effective functioning of our systems.
  • Manage website content, including adding, editing, and publishing new content.
  • Provide case management and follow-up services to ensure timely resolution of issues.
  • Monitor system performance, ensuring optimal levels of uptime and transaction processing.
  • Evaluate system performance metrics, including loading time, uptime, and system logs.
  • Assess user feedback and traffic patterns to inform system improvements.
  • Provide training and technical support to end-users, ensuring they have the necessary skills to use our systems effectively.
  • Proactively resolve bugs, implement upgrades, and improve system functionality.
  • Evaluate system and data structure content to ensure quality and accuracy.
  • Establish and review graphics and content, ensuring quality and consistency.
  • Attend to operational system requirements, scheduling and following up on technical projects and tasks.
  • Keep management informed by reviewing and analyzing special reports, summarizing information, and identifying trends in system activity and use.

Qualifications and Skills:

  • Proficiency in Arabic and English languages (speaking and writing).
  • Strong computer skills, including presentations and file management.
  • Excellent reporting skills.
  • Availability for on-call situations.

Education, Experience, and Requirements:

  • College diploma or professional degree in Information Technology or Computer Science.
  • Two to three years of general work experience.

Vertical: Technology

Remote Work: No

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