Customer Service Trainer
1 month ago
Develop and deliver training programs to enhance the skills of call center employees, focusing on sales techniques, customer service, and productivity.
Training and Development:- Design and implement training sessions on various call center topics, including sales techniques, customer service, and product knowledge.
- Prepare and deliver training materials, such as presentations, manuals, and videos.
- Conduct on-the-job coaching and provide feedback to employees to improve their performance.
- Monitor the daily operations of call center employees and identify areas for improvement.
- Measure the effectiveness of training sessions and prepare progress reports.
- Collaborate with team leaders and managers to implement changes and improve employee performance.
- Manage the training budget and resources to ensure effective use of company funds.
- Coordinate with vendors and suppliers to obtain training materials and equipment.
- Ensure that employees maintain high levels of customer satisfaction and productivity.
- Develop and implement strategies to improve employee engagement and motivation.
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Customer Service Trainer
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Customer Service Representative
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