Welcome and Reception Specialist

5 days ago


Dubai, Dubai, United Arab Emirates Rotana Hotels & Resorts Full time
Role Summary

The Welcome and Reception Specialist is a critical member of our team, responsible for ensuring that every guest has a warm and welcoming experience from the moment they arrive. This role requires a strong focus on customer satisfaction, effective communication, and teamwork. Your primary responsibilities will include greeting guests, managing reservations, handling guest waitlists efficiently, and collaborating with staff to deliver exceptional service.

Main Responsibilities:
  • Greet guests warmly and provide a positive first impression of the establishment
  • Manage reservations and seating arrangements to ensure an efficient and pleasant dining experience
  • Handle guest waitlists and communicate estimated wait times to maintain guest expectations
  • Collaborate with staff to ensure seamless service and address any issues or concerns promptly
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Strong attention to detail and ability to maintain accuracy in reservations and guest preferences
  • Positive attitude and professional demeanor at all times


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