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Welcome Specialist

1 week ago

Dubai, Dubai, United Arab Emirates Rosewood Abu Dhabi Full time
Role Overview:

The Lobby Ambassador is a vital role within our hotel, responsible for creating a welcoming atmosphere for our guests. As a Lobby Ambassador, you will be responsible for greeting guests, answering their queries, and providing assistance with their requests.

Key Responsibilities:

  • Provide a warm welcome to all guests, offering assistance with their queries and concerns.
  • Maintain a high level of product knowledge, ensuring that you can accurately answer questions about hotel services and facilities.
  • Work collaboratively with other departments to ensure seamless delivery of services.
  • Contribute to the overall success of the hotel by identifying opportunities for improvement and implementing changes.

Requirements:

  • Experience in the hospitality industry, preferably in a similar role.
  • Excellent communication and problem-solving skills.
  • Able to work effectively in a fast-paced environment.
  • Knowledge of local attractions and activities is an advantage.