Welcome and Reservation Specialist
3 days ago
You are a skilled professional with a strong background in customer service. As a Welcome and Reservation Specialist, you will play a key role in ensuring the smooth operation of our Front Office team.
Your main responsibilities will include:
- Greeting and welcoming guests, visitors, and suppliers, answering telephone calls and providing a warm, timely welcome in line with our brand standards.
- Answering guest-related queries and providing information for promotions, room prices, activities, and events in the surrounding area to provide accurate information to guests.
- Ensuring payments are made in accordance with cash handling procedures and processing reservations and cancellations accurately and efficiently.
- Identifying corporate leads and building long-term relationships.
- Driving online name mentions and promoting customer feedback.
- Understanding online guest feedback and exploring options for improvement.
- Carrying out general office duties including correspondence, emails, and filing to ensure the smooth running of the reception area. Maintaining appropriate stock of supplies and reception stationery.
- Effectively communicating with all departments on all guest requests and complaints for smooth service delivery.
The ideal candidate will have:
- A minimum of one year experience as a Hotel Receptionist in the Front Office department of a hotel.
- Knowledge of Opera (PMS).
- Arabic language speaking, writing, and reading skills.
We offer a range of benefits, including a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours that offer you a work-life balance.
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