Lead UX Designer

1 week ago


Dubai, Dubai, United Arab Emirates FinancialDocs Full time
About the Role

We are seeking a highly skilled and experienced Senior UX Specialist to lead our UX efforts and team at FinancialDocs. As a key member of our team, you will be responsible for driving user-centered design principles and best practices across our products.

Key Responsibilities
  • Leadership and Team Management
    • Lead and grow the UX team, including hiring, mentoring, and developing team members.
    • Foster a collaborative and innovative team culture, ensuring alignment with company goals.
  • User Research and Analysis
    • Conduct comprehensive user research to understand customer needs, behaviors, and pain points.
    • Map & monitor customer journeys to identify dropoffs and potential improvement areas.
    • Analyze research findings to inform design decisions and strategy.
    • Identify user pain points and work to develop solutions that enhance the overall user experience.
  • Design and Development
    • Oversee the creation of wireframes, prototypes, and high-fidelity designs for web and mobile applications.
    • Ensure all designs adhere to best practices in accessibility, usability, and responsive design.
    • Collaborate closely with product managers, developers, and other stakeholders to implement and refine user experiences.
  • Testing and Iteration
    • Plan and conduct usability testing sessions to gather feedback and validate design solutions.
    • Iterate designs based on user feedback and data-driven insights.
  • Strategic Planning and Collaboration
    • Develop and execute a UX strategy aligned with the company's vision and objectives.
    • Advocate for user-centered design principles and best practices within the organization.
    • Work closely with the CEO, CPO, CMO, CTO, and customer support manager, and other team members to grow the product and make it A-class.
    • Serve as the voice of the customer within the team, ensuring their needs and pain points are addressed.
    Requirements
    • A data-driven mindset complemented by strong analytical skills
    • Proven experience working with E-commerce or other digital products
    • Advanced understanding of user experience, capable of identifying and rectifying barriers to conversion.
    • Proficiency in conducting A/B testing and multivariate testing to empirically validate improvements.
    • A deep understanding of user psychology to craft compelling, conversion-optimized user journeys
    Qualifications
    • A proven track record of delivering substantial business growth through focused CX/UX initiatives.
    • Strong analytical and strategic thinking skills, aimed at achieving significant business outcomes
    • Expertise in utilizing a variety of CRO tools and methodologies to drive business success
    • Demonstrated ability to work collaboratively across teams, aligning CX/UX strategies with broader business goals.
    • Exceptional communication skills, with the ability to articulate complex strategies in a clear, business-friendly manner
    Working Conditions
    • Location: Dubai - United Arab Emirates or willing to relocate to Dubai'
    • Flexible working hours with a core hours system
    Compensation
    • Salary: Competitive salary based on experience
    • Bonus: up to 4 additional salaries
    • Raise: up to 15% annually
    Perks & Benefits
    • Class-A comprehensive health & dental insurance
    • Beyond 30+ days of paid leave in addition to honeymoons, paternity/maternity, and more
    • Yearly round-trip ticket allowance
    • Transportation allowance
    • Cafeteria allowance
    • Hybrid/Remote work: 75 working days from anywhere in the world
    Perks based on performance
    • Company retreat
    • Holiday allowance
    • End-of-year break
    • Contribution package

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