Customer Success Strategist

4 days ago

Dubai, Dubai, United Arab Emirates leantech Full time

About the Job

As a Senior Business Partner, you will play a critical role in driving the success of our customers' digital transformation journeys with Leantech. With a focus on building and maintaining strong relationships, you will identify business needs and develop strategies to address them.

Working closely with cross-functional teams, you will ensure seamless collaboration and delivery of exceptional outcomes for our customers. Your expertise in digital transformation programs, thought leadership, and business case development will be invaluable in this role.

Key Responsibilities:

  • Interface with customers, Lean's leadership, and various core account teams—Sales, Support, Implementation, and Product teams.
  • Focus on strategizing and supporting customers' adoption plans, translating strategic initiatives into actionable steps aligned with their key milestones.
  • Foster ambitious thinking and encourage ownership of customer challenges. Your role extends beyond delivering top-notch engagements and solutions; it involves proactively addressing customer challenges through innovative ideas and strategies.
  • Leverage your enterprise experience and operational excellence to influence decisions, offer insights, and contribute to secure, robust solutions.

Requirements:

  • Extensive experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems.
  • Proven track record of building and cultivating relationships with internal and external stakeholders, driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
  • Experience leading digital transformation programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
  • Proven track record of developing customers' strategies with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, engagements, opportunity management, and negotiation.
  • Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
  • Data Manipulation: Ability to digest and manipulate data sets by use of pivot tables, lookups, and compound formulas.
  • Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions.
  • Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations.
  • Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.
  • Strong organizational and troubleshooting skills with attention to detail.

What We Offer:

  • A dynamic and inclusive work environment that fosters growth and learning.
  • Opportunities to work with a talented and driven team who share your passion for innovation and customer success.
  • A comprehensive benefits package that includes competitive salary, private healthcare, and flexible office hours.
  • An equity stake in the company to align our interests and drive long-term success.

Why Join Us?

At Leantech, we're committed to driving the next generation of financial innovation by making financial data and payments more accessible and transparent for businesses and consumers alike. Our products have garnered the trust of some of the leading companies in the region, including the likes of Etisalat Group, Careem, Binance, Tabby, Tamara, Tawuniya, and more.

We're always on the lookout for talented, driven, and entrepreneurial candidates to join us in our mission of enabling the next generation of financial innovation. If you're motivated by solving hard problems and leaving a lasting legacy while you're at it, Leantech's where you need to be.

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