Client Success Strategist

7 days ago


Dubai, Dubai, United Arab Emirates Dornier Group Full time

We are seeking a seasoned Client Success Strategist to join our team at the Dornier Group. This individual will be responsible for fostering and sustaining trusted partnerships with clients, driving client adoption of products, and utilizing insights to continually enhance product health.

As a Client Success Strategist, you will proactively drive client success outcomes in alignment with the company's business agenda. You will also define and deploy client support and service implementation strategies that drive value for clients and support the company's strategy.

This role requires a minimum of 10+ years of success in a technology, financial or information services business, or at least 8 years of experience in the payments industry. Functional experience in payment cards operations, supporting highly complex clients and/or services, is also required.

Key Skills and Qualifications:
  • Payment Cards Operations: Experience supporting highly complex clients and/or services.
  • Data Analytics: Proficient in data analytics, visualization, and data-driven decision making.
  • Relationship Building: Ability to build and maintain strong relationships with internal and external stakeholders.
  • Communication: Excellent written and verbal communication skills.

We are committed to creating a diverse and inclusive work environment where everyone feels valued and respected. If you share our values and are passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.



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