Customer Success Strategist

4 days ago


Dubai, Dubai, United Arab Emirates Lean Technologies Full time
About the Role

Lean Technologies is seeking a seasoned Customer Success Strategist to join our team. As a pivotal member, you will be responsible for guiding customers through their digital journey with Lean.

This role requires seamless collaboration within Lean's teams to consistently deliver exceptional outcomes for our customers. You'll act as a crucial partner to our customers, drawing on your expertise in delivery, transformations, and facilitating their progression through various stages of adopting Lean solutions.

About Us

Lean enables companies to seamlessly connect to their users' bank accounts to initiate real-time payments and retrieve their account information. Our products have garnered the trust of leading companies, enabling them to deliver powerful experiences when connected with a user's bank account, allowing users to perform prudent financial planning, get better rates on loans, transfer money to friends, and more, without compromising on privacy or security.

Responsibilities

  1. Interface with customers, Lean's leadership, and various core account teams—Sales, Support, Implementation, and Product teams.
  2. Strategize and support customers' adoption plans, translating strategic initiatives into actionable steps aligned with their key milestones.
  3. Foster ambitious thinking and encourage ownership of customer challenges.
  4. Proactively address customer challenges through innovative ideas and strategies.
  5. Leverage enterprise experience and operational excellence to influence decisions and offer insights.


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