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Call Center Team Leader

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Idea Publicity & Advertising Full time

Job DescriptionRoles & ResponsibilitiesManage and lead a team of call center agents to achieve performance targets and deliver exceptional customer service.Monitor and evaluate agents' performance, providing coaching and feedback to drive improvement.Ensure adherence to company policies and procedures, including quality and compliance call center metrics and data to identify trends and areas for improvement.Stay updated on industry trends and best practices to drive continuous improvement.Provide training and development