Automotive Service Consultant
4 days ago
About the Role
As a Service Advisor at Al-Futtaim Automotive, you will play a crucial role in ensuring that our customers have a positive experience. Your primary focus will be to provide exceptional customer service by noting down jobs required, providing estimates with job explanations, preparing job cards, following up on jobs in the workshop, taking approvals for additional repairs, informing customers of any delays, delivering vehicles, and explaining invoices to customers.
Your Key Responsibilities
- Ask questions and record customer concerns and complaints
- Empathize and clarify customer requests
- Check workshop situation and promise delivery time
- Check and ensure accordance of invoice and work performed
- Inform customer after work completion and agree on pick-up time
- Clear explanation of the job done and invoice and guide to the cashier
- Promotion of value-added services
- Resolution of customer concerns at the earliest time to ensure satisfaction
What Makes You Successful
- Upselling skills
- Problem-solving
About the Team
- You will report to the Aftersales Manager and work in a dynamic workshop environment dealing directly with Workshop Supervisor, Controller, Foreman & Technicians on a daily basis.
Requirements
- Minimum of 2-3 years' experience as a Service Advisor in an automotive dealership
- Technical knowledge provides up-to-date technical information in response to customer inquiries
- Excellent customer service, willing to go the extra mile
- Strong English communications skills, Arabic is an added advantage
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