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Middle East Support Front Officer
2 months ago
The Middle East Support Front Officer, SFO Dubai, is responsible for coordinating the end-to-end Know Your Customer (KYC) process for all business lines covered in Dubai and Saudi. This role involves prioritizing and overseeing the onboarding process from start to end within the Middle East region, ensuring seamless communication with various stakeholders.
Key Responsibilities- KYC Process Coordination: Identify and maintain the Front Officer Responsible (FOR) and Front Office Escalation (FOE) of the KYC Campaign.
- Client Communication: Confirm the strategy for collecting all necessary documents, serve as the point of contact for clients' enquiries regarding the KYC process, and ensure timely resolution of any issues.
- Business Activity Management: Collect and consolidate business activities (current and expected) with various bankers/business lines/regions, confirm and validate any client deactivations with the Primary Client Relationship Unit (PCRU).
- Document Quality Control: Ease FOs' tasks in collecting all documents necessary for the bank's due diligence in terms of KYC, embargo, AML, Tax, etc., and control the quality of documents submitted by the customers.
- Reporting and Presentations: Collect and consolidate data for regular reporting to management and Compliance, prepare presentations for the location regulator or internal inspection, when required.
- Process Improvement: Ensure internal stakeholders adhere to local processes, record relevant data, and present it to the region on a weekly basis, raising alerts wherever required.
- Procedure Updates: Update the local onboarding procedure and cascade it to the region when necessary.
- Collaboration and Support: Participate in ad hoc meetings with Compliance on very sensitive/urgent deals, being cooperative and willing to help, anticipating and solving issues.
Education and Experience: Graduate with a Master's degree from an Engineering School or University.
Language Skills: Fluent in English. A second language is a plus, but not a must.
Technical and Soft Skills: Understanding of the specific stakes of each business line regarding business development and the particular needs related to onboarding & customer data management. Good knowledge/expertise of business processes: KYC, contract types, regulatory controls (Tax, MIFID, EMIR, DFA...). Client-oriented, ability to interact at any levels with the Client, capacity to place client's interest at the heart of actions, cooperation, ability to work with multiple interlocutors of different levels/backgrounds and from various business units, results-oriented, problem-solving, intellectual rigor, negotiation skills.
