Expert Technical Support

3 days ago


Dubai, Dubai, United Arab Emirates Careers International Full time
About This Opportunity

Careers International is seeking an Expert Technical Support specialist to join our team in Dubai.

The ideal candidate will be responsible for delivering high-quality technical support for IT products, including hardware, software, and applications.

This role requires a strong understanding of IT systems, software, and hardware, as well as excellent communication skills.

Main Responsibilities:
  1. Deliver first-level and second-level technical support for IT products.
  2. Assist customers with installation, configuration, and setup of IT products.
  3. Identify, replicate, and resolve technical issues.
Requirements

To be considered for this role, you must have:

  • A Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 2-4 years of experience as a Product Support Engineer, Technical Support Engineer, or in a similar role.
  • Proven experience with troubleshooting and resolving issues related to IT systems, software, and hardware.
  • Proficiency in IT support tools and ticketing systems (e.g., ServiceNow, Jira).
  • Strong knowledge of operating systems (Windows, macOS, Linux), networking concepts, and enterprise software.
  • Familiarity with databases (e.g., SQL) and scripting for debugging purposes is a plus.
  • Strong verbal and written communication skills with the ability to convey technical information clearly.


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