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Technical Support Expert

1 week ago

Dubai, Dubai, United Arab Emirates Ines Partners Full time
Job Description

In this role, you will be responsible for providing high-level technical support to end-users, including troubleshooting hardware, software, network, and application issues. You will diagnose and resolve complex technical problems efficiently and effectively, assisting in resolving escalated support tickets from junior support staff.

  • Technical Support: Provide technical support to end-users, troubleshooting hardware, software, network, and application issues.
  • IT Infrastructure Management: Maintain and monitor the organization's IT infrastructure, including servers, network devices, and security systems.
  • Incident and Problem Management: Manage and respond to critical incidents promptly, minimizing downtime and ensuring business continuity.
  • End-User Training and Documentation: Develop and deliver training sessions for end-users to enhance their technical skills and knowledge.
  • Security and Compliance: Implement and enforce IT security policies, ensuring that systems and data are protected from unauthorized access and threats.
  • Hardware and Software Management: Manage hardware and software inventory, ensuring accurate records and timely replacements or upgrades as needed.
  • Collaboration and Communication: Collaborate with cross-functional teams to address technical challenges and contribute to IT-related projects.