Current jobs related to Technical Support Specialist - Dubai, Dubai - ProgressSoft

  • Technical Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Talent Pal Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Talent Pal. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring they receive the highest level of service and support.Key Responsibilities:Provide...

  • Technical Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates myGwork - LGBTQ+ Business Community Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at myGwork - LGBTQ+ Business Community. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to internal and external customers who are testing new products and features for Blink.Key ResponsibilitiesAssist testers who...

  • IT Technical Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates CHARTERHOUSE MIDDLE EAST Full time

    Technical Support and Assistance RoleThis is an exciting opportunity to provide technical assistance and support to end-users within a global company based in the Middle East.The IT Support Specialist will be required to respond to user inquiries and technical issues through various channels, such as face-to-face interactions, ticketing solutions, and phone...

  • Technical Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Dice Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Dice. The successful candidate will be responsible for providing exceptional customer service and technical support to our users.Key ResponsibilitiesRespond to user inquiries and resolve technical issues in a timely and professional manner.Escalate complex issues to senior...

  • Technical Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Jobot Full time

    Job Requirements:As a Technical Support Specialist at Jobot, you will be responsible for providing exceptional customer service and technical support to our clients. To be successful in this role, you will need to have:Proven experience in a customer support role, with a strong understanding of computer systems, mobile devices, and other technology...

  • Technical Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Jadeer Full time

    About JadeerWe are an innovative software company in UAE that provides exceptional technical support services. Our mission is to ensure the success and satisfaction of our clients through reliable and efficient support.The RoleAs a Technical Support Specialist, you will provide advanced technical support to clients, resolving complex issues and ensuring...

  • Technical Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Jadeer Full time

    About JadeerWe are a software company in UAE that provides exceptional technical support services. Our mission is to ensure the success and satisfaction of our clients through reliable and efficient support.The RoleAs a Technical Support Specialist at Jadeer, you will provide advanced technical support to clients, resolving complex issues and ensuring their...

  • Technical Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates raqmiyat dubai Full time

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Raqmiyat Dubai. The successful candidate will provide exceptional technical support to our healthcare clients, ensuring seamless delivery of IT services.Key Responsibilities:Provide technical support to healthcare clients via phone, email, and in-personTroubleshoot...

  • Technical Support Specialist

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Michael page Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Michael Page. As a key member of our support team, you will be responsible for providing technical assistance to our clients and ensuring the smooth operation of our navigation systems.Key ResponsibilitiesTroubleshooting and Resolution: Assist with troubleshooting and...

  • Technical Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates NTT Ltd Full time

    Key Responsibilities:We are seeking a highly skilled Technical Support Specialist to join our team at NTT Ltd. The ideal candidate will have excellent problem-solving skills and be able to communicate effectively with clients across different cultures and social groups.The successful candidate will be responsible for providing step-by-step technical help,...

  • Technical Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Bitech International LLC Full time

    Job Requirements:As a Technical Support Specialist at Bitech International LLC, you will be responsible for providing top-notch support for our Oracle SQL and application-related projects. To be successful in this role, you will need a minimum of 6-7 years of experience in Oracle SQL and application support. Previous experience in payment gateway operations...

  • Technical Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Insight Global Full time

    Key Responsibilities:Incident Resolution: Diagnose and resolve software and hardware incidents, including operating systems and a range of software applications.User Support: Assist all users with logged IT-related incidents when called upon.Problem Analysis: Conduct problem analysis to implement temporary or permanent fixes with the aim of restoring service...

  • Technical Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Bitech International LLC Full time

    Job Requirements:We are seeking a highly skilled Application Support Specialist to join our team at Bitech International LLC. The ideal candidate will have a minimum of 6-7 years of experience in Oracle SQL and Application Support.Key Responsibilities:Provide technical support for our applications and databases.Collaborate with cross-functional teams to...

  • Technical Service Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Jobot Full time

    Job SummaryWe are seeking a highly skilled Technical Service Support Specialist to join our team at Jobot. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, addressing their queries and troubleshooting issues promptly and professionally.Key ResponsibilitiesProvide technical support to...

  • Technical Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Dice Full time

    Key Responsibilities:As a Technical Support Specialist at Dice, you will be responsible for ensuring accountability and delivering high-quality results in a fast-paced environment. You will possess excellent follow-through skills, meeting expectations with end products, and be action-oriented, taking on new initiatives and opportunities with a sense of...

  • Technical Support Specialist

    1 week ago

    Dubai, Dubai, United Arab Emirates Sundus Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Sundus. As a key member of our IT department, you will be responsible for providing top-notch support for our ATM Switch and Self-Service Terminal systems.Key ResponsibilitiesProvide maintenance and support activities for ATM Switch and Self-Service Terminals in all...

  • Technical Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Sundus Full time

    Key Responsibilities:Maintain a high level of communication culture within the team through regular team meetings and one-to-one meetings with team members.Information Security:Ensure information security related to clients is maintained throughout the employment period.Report any potential or actual risks or incidents affecting information security to the...

  • Technical Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Sundus Full time

    Key Responsibilities:Maintain a high level of communication culture within the team through regular team meetings and one-to-one meetings with team members.Information Security:Ensure information security related to clients is maintained throughout the period of employment.Report any potential or actual risks or incidents affecting the security of...

  • IT Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Talent Pal Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking an experienced IT Support Specialist to join our team at Talent Pal. The successful candidate will be responsible for providing technical support to our end-users, ensuring that they have a positive experience with our IT services.Key Responsibilities:Provide technical support to end-users via phone,...

  • IT Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Dicetek LLC Full time

    Job SummaryDicetek LLC is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems.Key ResponsibilitiesRespond to technical inquiries and resolve issues in a...

Technical Support Specialist

2 months ago

Dubai, Dubai, United Arab Emirates ProgressSoft Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at ProgressSoft. As a Technical Support Specialist, you will be responsible for providing high-level technical support and implementation services to our clients. Your primary focus will be on ensuring the smooth operation of our enterprise solutions and providing exceptional customer service.

Key Responsibilities:
  1. Implementation and Installation: Implement and install solutions at customer infrastructure platforms, ensuring seamless integration and minimal downtime.
  2. Troubleshooting and Diagnostics: Work onsite and offsite to troubleshoot and diagnose customer-reported issues on various implementation layers, providing timely and effective solutions.
  3. Customer Communication: Act positively and respond promptly to customer requests and tickets, ensuring excellent communication and customer satisfaction.
  4. Documentation and Reporting: Prepare, review, and ensure the accuracy of technical documentation, providing valuable insights and recommendations to stakeholders.
  5. Maintenance and Support: Conduct preventive and corrective maintenance visits, ensuring the optimal performance of our solutions and minimizing downtime.
  6. Additional Responsibilities: Perform any other job-related duties as required, contributing to the overall success of our team and organization.
Requirements:
  1. Education: Bachelor's Degree in Information Technology, Engineering, Computer Science, or a related field.
  2. Experience: At least 2 years of experience in a similar field, with a strong background in technical support and implementation.
  3. Travel and Flexibility: Willingness to travel and work extra hours when needed, ensuring flexibility and adaptability in a fast-paced environment.
  4. Technical Skills: Experience in database engines (Oracle, MS-SQL, PostgreSQL), operating systems (Linux, MS Windows), and cloud infrastructure orchestration tools (Kubernetes, HashiCorp Nomad).
  5. Application Servers and DevOps: Working experience in application servers (Apache Tomcat, Oracle WebLogic, IBM WebSphere) and knowledge of DevOps techniques (CI/CD, Helm, Ansible).
  6. Directory Services and Communication: Knowledge of directory services (AD, LDAP) and excellent personal skills, including professional communication, verbal and written.
  7. Teamwork and Initiative: Details-oriented and a team player, with initiative and self-management skills, and the ability to work effectively in a fast-paced environment.
  8. Time Management and Results: Strong time management and result-oriented skills, with the ability to prioritize tasks and meet deadlines.
Desirable Experience:
  1. Enterprise Environments: Experience in large enterprise environments with an emphasis on payments and remittance solutions.
  2. Cloud Computing and Virtualization: Experience in cloud computing, virtualization technologies, storage, and network infrastructure.
  3. High Availability and Disaster Recovery: Implementation experience of high availability and disaster recovery, backup and recovery strategies.
  4. PKI Infrastructure and Certificate Authorities: Knowledge of PKI infrastructure and certificate authorities.
  5. Database Engines and Server Operating Systems: Knowledge of database engines (MySQL, NoSQL databases) and server and client operating systems (Linux distros, MS Windows).
  6. Object Storage Management: Knowledge of object storage management.
  7. Security Authentication and Authorization: Knowledge of security authentication and authorization solutions (HashiCorp Vault, Keycloak).
  8. Cloud-based Solution Infrastructure: Knowledge of cloud-based solution infrastructure (AWS, Azure, Google Cloud, OCI, IBM).