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Clinic Support Specialist

1 week ago

Dubai, Dubai, United Arab Emirates Hatchfit Physiotherapy Clinic Full time
Role Overview:

The Clinic Support Specialist will play a vital role in supporting the operations of HatchFit Physiotherapy Clinic by providing excellent customer service and administrative assistance.

Key Duties:

  1. Front Desk Operations:
    1. Welcoming patients and visitors in a friendly and professional manner.
    2. Managing incoming calls, responding to inquiries, and redirecting calls to the appropriate personnel.
    3. Maintenance of a well-organized reception area.
  2. Appointment Scheduling and Coordination:
    1. Scheduling and confirming patient appointments using the clinic's management system.
    2. Coordinating with physiotherapists to ensure efficient appointment scheduling and optimal resource utilization.
    3. Providing patients with essential information about services and treatment options.
  3. Patient Care and Support:
    1. Assisting patients in completing necessary paperwork and documentation.
    2. Addressing patient queries and concerns with empathy and discretion.
    3. Maintaining accurate patient records and performing administrative tasks efficiently.
  4. Team Collaboration:
    1. Collaborating with the clinic team to support overall clinic operations.

Requirements:

  1. Previous experience in an administrative or customer service role is preferred.
  2. Exceptional communication and interpersonal skills.
  3. Strong organizational and multitasking abilities.
  4. Proficient in using office equipment and computer software, including MS Office.
  5. Familiarity with medical terminology is a plus.