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Clinical Support Associate

2 weeks ago

Dubai, Dubai, United Arab Emirates NMC Royal Khalifa City Full time

Job Title: Clinical Support Associate

We are seeking a highly skilled Clinical Support Associate to join our team at NMC Royal Khalifa City. As a Clinical Support Associate, you will provide administrative support to our healthcare team and ensure that our patients receive exceptional care and service throughout their stay with us.

Key Responsibilities:

  • Patient Needs Assessment: Identify opportunities to cross-sell and upsell aesthetic services to new patients.
  • Communication: Explain services available and need for the proper use of it.
  • Record Keeping: Keep patient data and records updated and maintain confidentiality of patient information.
  • Customer Service: Respond to patient's needs, requests and concerns as appropriate; investigate and/or channel complaints or issues to appropriate Clinic staff; assist in resolving conflicts and act as an intermediary between patients, families and staff.

Requirements:

  • Qualifications: Any Bachelor degree preferred.
  • Experience: Minimum 2-4 years in a similar organization.