Customer Service Operations Specialist

7 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Amazon Full time
Company Overview

We are Amazon, a world-renowned e-commerce company dedicated to delivering an exceptional customer experience. Our mission is to provide the best possible service to our customers, and we're looking for talented individuals to join our team.

Job Description

The ICQA team is seeking an experienced professional to fill the role of Escalation Specialist. As an Escalation Specialist, you will be responsible for analyzing and solving operational issues that may impact our customers. You will work closely with the Fulfillment Center and Customer Service teams to resolve problems quickly and efficiently.

Main Responsibilities
  • Act as a liaison between Customer Service and the ICQA and Operations team.
  • Contribute to solving operation issues to avoid impact on Customers and prevent future reoccurrence.
  • Support Customer Service requests related to stuck shipments, customer complaints, catalogue errors, and process issues.


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