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Customer Service Representative

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates IDP International Education Specialists Full time

About IDP International Education Specialists

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IDP is a global leader in international education services, delivering success to students and partners worldwide through trusted relationships, technology, and research.

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Our diverse team of over 7,000 people from various nationalities and cultural backgrounds offers unmatched services, helping local dreams become realities globally.

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Key Responsibilities:

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  • Customer Service\
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    • Welcome visitors and guests professionally and direct them to relevant staff.\
    • Register walk-in and call-in students on our CRM system and assign contacts to counselors.\
    • Answer all incoming calls and redirect as needed.\
    • Distribute office emails to appropriate staff or other offices.\
    • Provide comprehensive administrative support with quality and accuracy focus.\
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Operations Support

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  • Support counselors in submitting university applications.\
  • Respond to student queries via phone or WhatsApp.\
  • Assist in planning meetings, conferences, and conference calls.\
  • Prepare marketing materials for events.\
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Administration

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  • Maintain procedure manuals, forms, and templates.\
  • Arrange courier and mail pickups.\
  • Perform other administrative tasks as directed.\