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Customer Service Coordinator
1 week ago
IDP International Education Specialists is a global leader in international education services, committed to empowering students, test-takers, and partners worldwide. As a member of our team, you'll have opportunities to grow professionally and contribute to our mission.
About Our TeamWe're a diverse group of over 7,000 people from various nationalities, ages, and cultural backgrounds. Our Australian-listed company operates in over 50 countries, driven by a commitment to customer satisfaction and excellence.
Powered by global technology, our team delivers unparalleled services to individuals pursuing their educational goals worldwide.
Job Description- Providing excellent customer service, welcoming visitors and directing them to relevant staff.
- Registering walk-in and call-in students on our CRM system, ensuring efficient assignment to counselors.
- Managing incoming calls, redirecting them to IDP staff as necessary.
- Monitoring our office email account, distributing messages to relevant staff or offices.
Growth Opportunities
- Supporting counselors in submitting university applications, streamlining the process.
- Responding to student inquiries via phone or WhatsApp, providing timely assistance.
- Assisting in planning meetings, conferences, and conference calls to ensure seamless operations.
- Preparing and maintaining marketing materials for events, guaranteeing professionalism and effectiveness.
Essential Requirements
- Customer-focused approach
- Strong communication and problem-solving skills
- Commitment to continuous learning and self-improvement
- Effective verbal and listening skills
- Proficiency in word processing software
