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Customer Support Manager

2 months ago


Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time
About the Role

We are seeking a highly skilled Customer Support Manager to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective support to customers through various channels, including phone, email, and chat.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless customer experience.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Stay up-to-date with industry trends and best practices in customer support.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Experience in customer-facing roles, preferably in a similar industry.
  • Proficiency in MS Office and CRM software.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.