Customer Success Manager
4 weeks ago
As a Customer Success Manager - Construction Engineering Expert at Oracle, you will be responsible for developing long-term partnerships with customers to ensure their success. Your primary goal will be to help customers realize the full value of their investment in Oracle's products and services, leading to renewals and expansions.
You will act as the main point of contact for Oracle customers, providing support and guidance on the effective use of Oracle's products and services. You will work closely with the Account Management and Sales teams to support strategic client initiatives and ensure the successful delivery of the Operational Plan and Key Success metrics.
Key responsibilities include:
- Developing and maintaining relationships with senior management across lines of business and third parties
- Planning and deploying support activities to ensure effective delivery within agreed budgetary constraints
- Managing change, risk, issues, and monitoring the client status and 'health' to support customer satisfaction levels
- Advising customers on effective and efficient ways to use Oracle's support services and products
- Managing on-boarding, upgrades, patching, and other change management activities for cloud customers
- Guiding customers through significant service milestones such as upgrades, new releases, etc.
- Driving customer adoption working with internal CEGBU teams (Product, Engineering, Sales, Provisioning, etc.)
- Assuring and improving the quality of the service, maintaining accurate account information
- Communicating opportunities for customers to engage with Oracle such as technical events and business seminars
- Assisting in the renewal of client agreements and contributing to pre-sales activities where required
- Providing generic best practices and industry benchmarking materials via self-service and proactive push communication
- Collaborating with Oracle's Marketing team by encouraging customer advocacy and creation of case studies to help maintain the Customer References program
- Identifying expansion opportunities via high-value relationships with the client
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Customer Success Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Talent Pal Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Talent Pal. As a Customer Success Manager, you will be responsible for guiding clients to success by managing and updating their loyalty program.Key Responsibilities:Own the overall relationship with assigned clients and maintain a strong long-term relationship with...
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Customer Success Manager
3 weeks ago
Dubai, Dubai, United Arab Emirates Precision Hire Solution Full timeWe are seeking an organized and analytical Customer Success Manager to join our team at Precision Hire Solution. As a key member of our customer-facing team, you will be responsible for guiding clients to success by managing and updating their loyalty programs.Key Responsibilities:Customer Onboarding and Relationship Management:Own the overall relationship...
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Principal Customer Success Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Talent Pal Full timeJob Title: Principal Customer Success ManagerWe are seeking a highly skilled Principal Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer adoption and growth, ensuring customer satisfaction, and identifying opportunities for upselling and cross-selling.Key...
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Customer Success Professional
4 weeks ago
Dubai, Dubai, United Arab Emirates ManpowerGroup Talent Solutions Full timeWe are seeking a skilled Customer Success Professional to join our team at ManpowerGroup Talent Solutions. The ideal candidate will have a proven track record of building strong relationships and exceeding customer expectations in a customer success or account management role.Key responsibilities include:Minimum 2-3 years of experience in a customer success...
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Customer Success Strategist
3 weeks ago
Dubai, Dubai, United Arab Emirates Talent Pal Full timeKey ResponsibilitiesAs a Customer Success Strategist at Talent Pal, you will be responsible for building and maintaining strong relationships with our clients to ensure their success and satisfaction. Your primary goal will be to onboard new clients, guiding them through the implementation process and providing training to ensure they get the most out of our...
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Customer Success Account Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Microsoft Dubai Full timeKey Responsibilities:Develop and maintain strong relationships with key customer stakeholders and technical professionals to drive quality solution delivery and health.Collaborate with account team leaders and colleagues to identify and align Microsoft solutions with customer needs and priorities.Translate customer interactions into business impact and value...
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Customer Success and CRM Analyst
4 weeks ago
Dubai, Dubai, United Arab Emirates XA group dubai Full timeKey Responsibilities:Develop and execute marketing campaigns to drive customer engagement and retention, leveraging CRM systems and tools such as Zoho, Mailchimp, HubSpot, and Salesforce.Collaborate with customers to ensure high levels of satisfaction and loyalty, acting as the primary point of contact for inquiries and issues.Analyze customer data from CRM...
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Customer Experience Manager
3 weeks ago
Dubai, Dubai, United Arab Emirates LANDMARK Group Full timeKey Responsibilities: As a Customer Experience Manager at LANDMARK Group, you will oversee the quality assurance and monitoring processes within our call center environment. This includes driving retail KPIs and operation basics to increase productivity targets. You will work effectively with call center teams, supervisors, and managers to implement quality...
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Customer Retention Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Etisalat UAE Full timeJob Title: Customer Retention ManagerJob Summary:We are seeking a highly skilled Customer Retention Manager to join our team at Etisalat UAE. The successful candidate will be responsible for fostering strong relationships with our OTT SVOD and AVOD platform's users, driving engagement, and implementing strategies to retain existing customers.Key...
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Customer Care Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Dubai Holding Full timeRoles and ResponsibilitiesThe Customer Care Manager will oversee the day-to-day activities related to the operation of the Unified Contact Centre for digital channels such as email, chat, social media, etc. This includes managing, organizing, and directing the activities of the team to ensure prompt, courteous, and accurate responses to customers.Develop...
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Customer Care Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Dubai Holding Full timeRoles and ResponsibilitiesThe Customer Care Manager will oversee the day-to-day activities related to the operation of the Unified Contact Centre for digital channels such as email, chat, and social media. This includes managing and directing the team to ensure prompt, courteous, and accurate responses to customers.Develop and maintain knowledge management...
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Senior Cloud Customer Relationship Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates ORACLe Full timeCloud Customer Relationship ManagementAs a Senior Cloud Customer Relationship Manager at ORACLe, you will be responsible for managing dedicated cloud customer relationships to ensure region delivery expectations are clear, communicated, and issues are resolved in a timely manner.Key ResponsibilitiesProvide a single point of contact for customer leadership...
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Program and Customer Support Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Precision Hire Solution Full timeJob DescriptionWe are seeking a highly skilled Program and Customer Support Manager to join our team at Precision Hire Solution. The successful candidate will be responsible for managing aftermarket programs for our clients, ensuring customer satisfaction and program profitability.Key ResponsibilitiesManage aftermarket programs to ensure customer...
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Customer Relationship Management Specialist
4 weeks ago
Dubai, Dubai, United Arab Emirates NAFFCO GROUP Full timeJob SummaryWe are seeking a highly skilled CRM Coordinator to join our team at NAFFCO GROUP. The successful candidate will be responsible for coordinating and managing the implementation of CRM systems and processes, collaborating with cross-functional teams to gather and analyze customer data for insights and improvements, creating and distributing reports...
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Customer Care Manager GEM
4 weeks ago
Dubai, Dubai, United Arab Emirates Talent Pal Full timeJob SummaryWe are seeking a highly skilled Customer Care Manager to lead our Growth Emerging Markets team. As a key member of our customer service team, you will be responsible for designing and executing customer care strategies, supervising customer care teams, and ensuring compliance with company standards.Key ResponsibilitiesLead local customer service...
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Customer Support Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Precision Hire Solution Full timeJob DescriptionThe Customer Support Manager is responsible for managing customer relationships and providing exceptional support to ensure customer satisfaction. This role involves monitoring and measuring spare and repair management, working closely with airline purchasing departments, and managing customer satisfaction through internal and external...
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Customer Experience Manager
3 weeks ago
Dubai, Dubai, United Arab Emirates The Lana, Dubai - Dorchester Collection Full timeGuest Experience SupervisorThe role of a Guest Experience Supervisor at The Lana, Dubai - Dorchester Collection is a unique opportunity to drive the delivery of exceptional guest experiences. As a key member of the Guest Experience team, you will play a crucial role in enhancing the hotel service proposition and efficiency of processes.Main...
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Customer Experience Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Energy Jobline Full timeKey Responsibilities:Analyze customer feedback to provide actionable insights and improve customer experience.Collaborate with cross-functional teams to design and execute customer experience projects.Support CX Champions in prioritizing and implementing initiatives to enhance customer satisfaction.Manage escalations of key initiatives to senior...
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Customer Service Representative
4 weeks ago
Dubai, Dubai, United Arab Emirates Accor Full timeKey Responsibilities:Develop strong relationships with colleagues and management staffProvide exceptional customer serviceWork effectively as part of a teamFocus on guest needs and remain calm under pressurePromote positive relations with all guests and patronsExercise good judgment with difficult guestsQualifications:Post-secondary education or relevant...
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Customer Service Ambassador
2 weeks ago
Dubai, Dubai, United Arab Emirates AWJ Investments Full timeJob Summary:As a Customer Service Ambassador at AWJ Investments, you will be responsible for providing exceptional guest service to our patrons. This includes greeting guests with a pleasant attitude, escorting them to their assigned dining area, and presenting menus while introducing the waitstaff. You will also address any immediate questions guests may...