Concierge Team Member

2 weeks ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Accor Full time
Job Summary

We are seeking a highly skilled and customer-focused Concierge Team Member to join our Front Office team at Accor. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  1. Guest Service: Provide personalized service to all guests, ensuring their needs are met and exceeded.
  2. Concierge Operations: Manage the smooth operation of the Concierge desk, including handling guest requests, arranging transportation, and providing information on local attractions.
  3. Communication: Use effective communication skills to ensure seamless interactions with guests, colleagues, and management.
  4. Teamwork: Collaborate with the Front Office team to ensure seamless service delivery and achieve team goals.
  5. Administrative Tasks: Perform administrative tasks, such as updating activity reports, maintaining records, and ensuring compliance with company policies.
  6. Professional Development: Stay up-to-date with the latest industry trends, competitor offerings, and company policies to ensure continuous improvement.
  7. Adaptability: Demonstrate flexibility and adaptability in a fast-paced environment, rotating within different sub-sections of the Front Office Department as needed.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and adapt to changing priorities.
  • Basic computer skills and proficiency in using hotel software systems.

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