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Bell Attendant

2 months ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Accor Full time
Job Summary

We are seeking a highly skilled and customer-focused Bell Attendant to join our team at Accor. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their luggage is handled efficiently and securely, and resolving any issues that may arise during their stay.

Key Responsibilities
  • Luggage Handling and Security

Ensure the prompt and efficient handling of all guest luggage on arrival, during stay, and departure, as well as ensure safety and security of guest luggage.

Baggage Claim and Parking

Assure that every luggage is covered with a baggage claim tag and park guests and visitors' vehicles in the designated hotel parking area.

Guest Complaints and Requests

Resolve guests' complaints/requests and liaise with the department concerned to ensure immediate follow-up.

Guest Room Key Cards and Security

Handle issuance of guest room key cards and ensure effective control for guest security.

Reporting and Awareness

Report any unusual occurrences or requests to the Concierge desk and be aware of the hotel accident Prevention Policies.

Concierge Desk Maintenance

Responsible for the efficient, clean, safe, and hygienic maintenance of the Concierge Desk area.

Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, be able to work in a fast-paced environment, and have a strong attention to detail. If you are a customer-focused and organized individual who is passionate about delivering exceptional service, we encourage you to apply.