Technical Support Specialist

4 days ago


Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full time

Job Summary

We are seeking a skilled Technical Support Engineer to join our team at PrecisionHire Solutions. As a Technical Support Engineer, you will be responsible for providing timely and effective IT related user support for our customers.

Key Responsibilities

  • Troubleshoot and diagnose software and hardware issues to assist customers with problem isolation and resolution.
  • Provide support for diagnosing, reproducing, and fixing software and hardware issues.
  • Responsible for troubleshooting protocols running on client hardware.
  • Meet critical deadlines and finalize goals within a timely fashion.
  • Resolve customer problems in a timely manner.
  • Provide windows framework troubleshooting.
  • Mentor and assign tasks to other team members as needed.
  • Ensure that IT services and resources are available on a constant basis.
  • Install and support data recovery.
  • Resolve issues within the department that hinder work progress in any way.
  • Take on additional duties and responsibilities relating to IT as designated by the supervisor/manager.
  • Provide remote support to various teams in different locations.

Requirements

  • Bachelor's degree in information technology.
  • Valid Microsoft Certifications such as Microsoft Certified Expert (MSCE), A+.
  • Cisco, HP CompTIA or other relevant certifications will be an advantage.

Experience

  • Minimum of 5 years experience as hardware Technical Support (or similar responsibilities).
  • Minimum of 5 years experience in network, hardware & software.
  • Experienced in managing multiple network sites ensuring constant availability of resources.
  • Strong experience and understanding in solving software and hardware issues.
  • Working knowledge of SAN, Virtualization, networking, TCP/IP, RAID, backup & recovery, LAN/WAN.
  • Experience in managing Windows operating system, Exchange, Active Directory, VMWare, Citrix.


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