Reservations Coordinator for Multi-Property Establishments
1 week ago
Roles & Responsibilities
POSITION SUMMARY
- Process all reservation requests, changes, and cancellations received through various channels.
- Identify guest reservation needs and determine suitable room types.
- Verify room availability and rates.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities and room accommodations.
- Implement sales techniques to maximize revenue.
- Input and access data in the reservation system.
- Indicate special room reservation types by inputting the correct code and rate into the reservation system.
Key Responsibilities:
- Manage reservations for multiple properties to ensure seamless guest experiences.
- Develop strong relationships with guests to understand their needs and preferences.
- Stay up-to-date with property information, including amenities and services.
- Collaborate with colleagues to ensure effective communication and problem-solving.
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