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Customer Service Team Lead
1 week ago
The Elevon Core team is seeking an experienced Service Delivery Coordinator to join our dynamic team. As a key member of our team, you will be responsible for ensuring the smooth delivery of customer services. Your primary objective will be to maintain strong relationships with clients and internal stakeholders alike.
Responsibilities
1. Execute daily follow-up calls for bookings to customers and circulate Cargo Booking Forecast (CBF).
2. Maintain consistent higher loading of vessels and ensure vessel is fully utilized.
3. Coordinate independently with customers for bookings while thoroughly verifying customer lists and issuing voyage NOCs.
4. Communicate booking requirements from customers & agents and ensure all systems are updated accordingly with daily vessel updates to all customers.
5. Communicate all customer requirements within internal departments as well as external agents and service providers.
6. Coordinate independently all exports jobs related to third-party / Milaha service with close coordination with customers/main lines to secure business.
7. Execute regular follow-ups with respective agents for booking forecasts any drop in booking or increase in booking to be informed to commercial & operations teams for vessel planning purposes and providing necessary feedback to commercial teams in case booking does not materialize due to rate or space issues.
8. Field day-to-day customer enquiries for rates and send rates to customers. Ensure rate updated in system without any errors.
9. Highlight non-active customers and try to resolve issues to get regular support.
10. Monitor weekly/monthly customer loadings averages and ensure regular support.
11. In follow-up with Mainline for Terminal Departure Report (TDR) upon the vessel sailing (in case of third-party loadings) and arrange to send same to operations team in order TDR is approved in system.
12. Send arrival notice & NOC to customers prior vessel arrival in port for import shipment on third-party/Milaha service.
13. Assist in preparing statistics and reports required for commercial teams including agents' performance and loadings for respective services. Competition loading monitoring weekly basis in ASIA sector.
14. Update mainline service profile/services to ensure clear overview of their service scope and any changes coming up within region.
15. Perform job-related duties as assigned.
