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Service Support Specialist

3 months ago

Dubai, Dubai, United Arab Emirates Combuzz HR Solutions Full time

Join our team as a Service Support Specialist (also known as a Roamer). In this role, you will play a vital part in providing outstanding service and authentic hospitality. Your primary responsibilities will include the efficient delivery and collection of food and beverage items, maintaining a tidy environment, and assisting our servers and bartenders. You will report directly to the Floor Manager.

Key Responsibilities:

- Deliver exceptional service to guests with a welcoming demeanor.

- Serve cold, freshly prepared drinks and meals to guests promptly.

- Clean up any spills, broken dishes, and remove empty bottles and trash.

- Support servers and bartenders in their service tasks.

- Ensure golf simulator bays and service areas are kept clean and organized.

- Maintain high energy levels, urgency, and attention to detail.

- Regularly check in with guests during their visit to ensure satisfaction.

- Take pride in enhancing each guest's enjoyment and experience.

- Assist the team with restocking essential items such as ice, crockery, cutlery, and napkins.

- Help maintain the ambiance of the keg room for the bar team.

- Communicate any issues or low stock items to the management team.

Qualifications:

- Previous experience in service or hospitality is encouraged but not mandatory.

- A positive attitude and energetic personality are essential.

- Ability to thrive in a fast-paced environment and work collaboratively with a team.

- Capability to stand, walk, and bend for extended periods.

- Strong verbal and written communication skills.

- Ability to lift items weighing up to 50 lbs.

- Proactive approach to anticipating guest needs.

- Flexibility to work various shifts and schedules.