Specialist - Customer Service Operations

4 weeks ago


Dubai, Dubai, United Arab Emirates Al Fardan Exchange L.L.C Full time
Responsabilidades Principales
  • Apoyo a Agentes: Brindar asistencia a los agentes, atendiendo consultas, resolviendo problemas y colaborando en la integración y capacitación.
  • Atención al Cliente: Proporcionar un servicio al cliente excepcional, abordando inquietudes y garantizando una experiencia positiva.
  • Colaboración Financiera: Asistir al equipo financiero en la conciliación de transacciones, asegurando precisión y resolviendo discrepancias.
  • Gestión de Transferencias: Supervisar y gestionar cargas FTP, asegurando que la transferencia de datos y el intercambio de archivos sean seguros y eficientes.
  • Seguridad de Datos: Administrar y apoyar actividades de contraseñas de un solo uso para la autenticación de usuarios y la seguridad de datos.
  • Mantenimiento de Aplicaciones: Mantener y asegurar navegadores y aplicaciones para un uso seguro.
  • Control de Acceso: Gestionar niveles de acceso y permisos para usuarios, garantizando la seguridad y protección de datos.
  • Actualización de Información: Gestionar y actualizar información de ubicación y datos de red para asegurar la disponibilidad precisa del servicio.
  • Colaboración con IT: Colaborar con el equipo de TI para abordar problemas y mejoras relacionadas con la red.
  • Actualizaciones Monetarias: Supervisar actualizaciones y modificaciones de divisas para alinearse con las regulaciones financieras cambiantes.
  • Documentación Actualizada: Asegurar que todos los sistemas y documentación estén actualizados de acuerdo con los procedimientos establecidos.
  • Coordinación de Servicios: Coordinar y programar servicios, asegurando la entrega oportuna.
  • Gestión de Procesos Financieros: Supervisar el procesamiento preciso y eficiente de transacciones financieras.
  • Modificaciones de Transacciones: Manejar enmiendas de transacciones según lo requieran los clientes o cambios regulatorios.
  • Autorización de Transacciones: Autorizar y aprobar transacciones dentro de los límites definidos.
Perfil del Candidato Exitoso
  • Educación: Título universitario en negocios, finanzas o un campo relacionado.
  • Experiencia: Mínimo 2-3 años de experiencia en operaciones y gestión de datos, preferiblemente en el sector financiero o fintech.
  • Habilidades Analíticas: Fuertes habilidades en gestión de datos y análisis.
  • Atención al Detalle: Excelente atención a los detalles.
  • Comunicación Efectiva: Habilidad para comunicarse y colaborar con equipos multifuncionales.
  • Conocimientos Técnicos: Dominio de software relevante y herramientas de procesamiento de datos.
  • Gestión del Tiempo: Habilidades de gestión del tiempo y organización para cumplir con plazos y priorizar tareas de manera efectiva.
  • Conocimiento Regulatorio: Comprensión de regulaciones financieras y estándares de cumplimiento.
  • Mejores Prácticas de Seguridad: Conocimiento de las mejores prácticas en gestión de datos y seguridad.
  • Familiaridad con Procesos de Transacciones: Conocimiento sobre procesamiento de transacciones y gestión de crédito.


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