IT Support Specialist

1 week ago

Dubai, Dubai, United Arab Emirates Talent Pal Full time
About the Role

Talent Pal is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our end-users, ensuring the smooth operation of our IT infrastructure, and collaborating with cross-functional teams to address technical challenges.

Key Responsibilities
  1. Technical Support: Provide high-level technical support to end-users, including troubleshooting hardware, software, network, and application issues.
  2. Incident Management: Manage and respond to critical incidents promptly, minimizing downtime and ensuring business continuity.
  3. IT Infrastructure Management: Maintain and monitor the organization's IT infrastructure, including servers, network devices, and security systems.
  4. Collaboration and Communication: Collaborate with cross-functional teams to address technical challenges and contribute to IT-related projects.
  5. Documentation and Training: Develop and deliver training sessions for end-users to enhance their technical skills and knowledge, and create and maintain comprehensive documentation.
Requirements
  1. Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  2. 3 to 5 years of experience in IT support roles, with a proven track record of handling complex technical issues.
  3. Strong knowledge of operating systems (Windows, macOS), hardware components, and networking principles.
  4. Proficiency in troubleshooting software applications, email systems, and hardware peripherals.
  5. Familiarity with ITIL framework and best practices in incident, problem, and change management.
  6. Experience with remote support tools and techniques.
  7. Excellent communication and interpersonal skills.
  8. Industry certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, Cisco CCNA, etc., are a plus.
  9. Ability to work independently and collaborate effectively within a team.
What We Offer
  1. A collaborative environment where diversity is celebrated.
  2. A flexible workforce.
  3. A competitive market salary with housing and transport allowances.
  4. A fast-moving supportive company where everybody takes ownership over their work.
  5. The opportunity to share in the success of the business with stock options for qualifying employees.
  6. The opportunity to work on a product with growing global appeal.
  7. The opportunity to work with some of the most talented people in the industry from well-known digital brands.

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