Technical Operations Associate
2 weeks ago
Job Summary
We are seeking a highly skilled IT Support Specialist to join our team at Jumeirah Group Dubai. As a key member of our IT department, you will be responsible for providing first-level technical support to our colleagues and guests.
Key Responsibilities
- Provide timely and effective technical support to resolve hardware and software issues
- Respond to guest queries in a friendly and efficient manner
- Work within the ITIL process framework to ensure all activities are accurately logged
- Monitor the performance of networks, servers, workstations, and peripherals, and inform the Functional IT Manager of any abnormalities
- Maintain an updated knowledge of IT systems and services to enable continuous improvement
- Share knowledge with colleagues within the department
- Complete projects as allocated by the IT Manager or Director of IT
- Contribute to the development and implementation of IT policies and procedures
Requirements
- Comprehensive knowledge of computer hardware and software concepts
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Excellent communication and interpersonal skills
- Ability to maintain confidentiality and handle sensitive information
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.
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