Technical Operations Associate

2 weeks ago


Dubai, Dubai, United Arab Emirates Jumeirah Group Dubai Full time

Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Jumeirah Group Dubai. As a key member of our IT department, you will be responsible for providing first-level technical support to our colleagues and guests.

Key Responsibilities

  • Provide timely and effective technical support to resolve hardware and software issues
  • Respond to guest queries in a friendly and efficient manner
  • Work within the ITIL process framework to ensure all activities are accurately logged
  • Monitor the performance of networks, servers, workstations, and peripherals, and inform the Functional IT Manager of any abnormalities
  • Maintain an updated knowledge of IT systems and services to enable continuous improvement
  • Share knowledge with colleagues within the department
  • Complete projects as allocated by the IT Manager or Director of IT
  • Contribute to the development and implementation of IT policies and procedures

Requirements

  • Comprehensive knowledge of computer hardware and software concepts
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Excellent communication and interpersonal skills
  • Ability to maintain confidentiality and handle sensitive information

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.



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