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E-Commerce Operations Associate
2 months ago
We are seeking a highly skilled and detail-oriented E-Commerce Operations Associate to join our team at Chalhoub Group. As a key member of our e-commerce team, you will be responsible for managing the end-to-end fulfillment of online orders, ensuring accuracy and timeliness in receiving, picking, packing, and shipping orders.
Key Responsibilities- Order Fulfillment: Process and fulfill online orders efficiently, ensuring all items are accurately picked, packed, and meet quality standards.
- Inventory Management: Maintain accurate stock levels in the system and stores, coordinating replenishments to prevent shortages.
- Packaging & Compliance: Manage packaging materials, ensuring compliance with company standards for e-commerce packing and securing necessary materials across locations.
- Collaboration with Supply Chain: Align with the supply chain and category management teams for online activation support, inventory replenishment, and material transportation.
- Marketplace Support: Provide support for marketplace vendors by managing e-commerce stocks and ensuring timely receipt of products.
- System Accuracy: Maintain precise stock-on-hand (SOH) records, reporting any discrepancies and ensuring systems are updated in real time.
- Technical Issue Reporting: Immediately report any technical errors to the IT service desk and follow up for resolution.
- Returns Management: Handle returned orders in a timely and accurate manner, ensuring proper documentation and system updates.
- Cross-team Collaboration: Facilitate knowledge transfer across teams to ensure a hybrid approach is maintained between e-commerce and retail operations.
- Customer Service Coordination: Ensure timely packaging and collection of Click & Collect and home delivery orders, maintaining proper documentation for each order.
- Flexibility & Multitasking: Adapt to multiple tasks, working across various teams to resolve issues and maintain operational efficiency.
- Languages: Fluency in Arabic and English (mandatory) to liaise with teams across the region.
- Technical Skills: Proficiency in Microsoft Excel and experience with warehouse management systems (WMS) like Oracle.
- Experience: Prior experience in e-commerce, retail, or supply chain, with a focus on stock and order management is a must.
- Soft Skills: Ability to multitask, handle operational challenges, and work proactively to resolve issues across different teams.
At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
