Fitness Experience Manager
2 months ago
We are looking for a highly skilled Fitness Experience Manager to join our team at Whitecollars. This role is ideal for someone passionate about fitness, customer success, and delivering world-class experiences through meaningful client interactions.
About the Role- As a Fitness Experience Manager, you will play a crucial role in delivering exceptional service through multiple touchpoints including in-person interactions, phone calls, WhatsApp messages, personalized video messages, and Zoom meetings.
- You will ensure that clients feel fully supported throughout their fitness journey, focusing on increasing lifetime value (LTV), reducing churn, and providing an extraordinary client experience.
Your key responsibilities will include:
- Welcoming new clients and guiding them through a seamless onboarding process, ensuring they feel excited and confident about their fitness journey with us.
- Designing and managing personalized six-month journeys for clients, incorporating regular check-ins, goal-setting, and tailored fitness advice.
- Engaging with clients using a variety of methods, ensuring they feel valued and supported at all stages of their journey.
- Developing meaningful, long-lasting relationships by understanding each client's fitness and lifestyle goals, offering tailored advice on fitness, nutrition, and biohacking.
- Implementing strategies to keep clients engaged, reduce churn, and encourage referrals by building trust and delivering exceptional client experiences.
- Maintaining accurate records of client progress and feedback, using this information to inform future interactions and improve client satisfaction.
- Collaborating closely with trainers to adjust client programs based on progress and client needs.
- More than 5 years of experience in delivering exceptional customer experiences, driving satisfaction, and fostering strong client relationships.
- English fluency is required.
- You are passionate about fitness, wellness, and helping clients achieve their health and fitness goals.
- You thrive in a client-focused, fast-paced environment, where every day brings a new challenge and an opportunity to make a difference.
- You have strong interpersonal skills and know how to build trust and rapport with clients both in-person and through digital touchpoints (WhatsApp, phone, video, Zoom).
- You're a proactive problem-solver who can identify issues before they become problems and handle them with empathy and efficiency.
- You have experience managing a customer journey, with measurable success in increasing client LTV and reducing churn.
- You are organized, responsive, and always strive to over-deliver on client expectations.
The estimated salary for this position is AED 12,000 - AED 15,000 per month, depending on experience.
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