Client Support Specialist

4 weeks ago


Ajman, Ajman, United Arab Emirates Sundus Full time
Role Overview

As a Client Support Specialist at Sundus, you will be responsible for addressing customer inquiries in a courteous, professional, and supportive manner.

Key Responsibilities
  • Respond to both inbound and outbound customer queries effectively.
  • Adhere to established KPIs to ensure service quality.
  • Exhibit politeness and emotional intelligence while managing calls, particularly in challenging situations.
  • Take ownership of customer issues, ensuring resolution until a satisfactory outcome is achieved.
  • Assess the nature of customer inquiries and provide assistance promptly, utilizing technical knowledge and research skills.
  • Clearly articulate the reasons for any concerns or issues to customers, maintaining ongoing communication.
  • Redirect complex inquiries to appropriate teams for further assistance.
  • Escalate unresolved customer issues to the Team Leader or Back Office Team as necessary.
  • Identify potential sales opportunities and inform customers about relevant products and services.
  • Maintain accurate records of all customer interactions to facilitate reliable tracking of requests.
  • Uphold a positive corporate image by ensuring compliance with company policies and procedures.
Qualifications

The ideal candidate will possess strong communication skills, a commitment to customer satisfaction, and the ability to work independently while collaborating with team members.



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