Customer Experience Delivery Specialist

7 days ago


Dubai, Dubai, United Arab Emirates Dubai Holding Full time

We strive to deliver exceptional experiences to our customers and employees alike. As a master developer, we have created strategic destinations and communities that offer unique lifestyle opportunities to meet the evolving needs of residents and visitors.

Our real estate business is built on sustainable infrastructure, accessibility, community amenities, and family-focused facilities including community centers, mosques, schools, supermarkets, and landscaping.

Job Overview

The job holder will be responsible for managing and delivering high-quality services to meet the needs of all stakeholders within the company.

Main Responsibilities:
  • Manage end-to-end provision of services by various service providers, suppliers, vendors etc. for corporate services, meetings, workshops, and sales launches within corporate offices, Customer Care centers, and sales boutiques.
  • Review the quality of supplies and amenities provided by the service providers to ensure exceptional quality and customer service is provided to internal customers (employees) and external customers (visitors, investors, VIPs, etc.).
  • Oversee roster management, attendance, and quality of services provided by internal service staff, receptionists, office, and pantry assistants within designated service sites and locations to ensure efficiency.
  • Monitor service performance metrics, service-related KPIs, and service-related feedback to identify areas for improvement and take corrective actions when needed.
  • Guide the team and provide coaching to enhance their service skills on customer interaction techniques, grooming, and organization to foster a positive and high-performing work environment.
  • Regularly assess the efficiency and effectiveness of service processes and recommend optimizations to drive operational excellence.
Candidate Requirements:
  • Bachelor's degree in Hospitality and Service/ Marketing/Recreation; Master's degree preferred
  • Event Service Professional Certification (ESPC) - preferred
  • Minimum 4-6 years' experience in Hospitality/Service/Event management
  • Proficient in Microsoft Office suite
  • Effective communication skills (verbal and written)
  • Enthusiastic, Creative and Innovative
  • Attention to Detail
  • Budget Management
  • Event Co-ordination and Management
  • Vendor Selection and Management
  • Time and Budget Management
  • Client relationship Management
  • Team Management
  • Service Quality Assurance
  • Problem solving
  • Decision Making
About the Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Our benefits package includes competitive compensation, career development opportunities, and a collaborative work environment.


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