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Delivery Experience Specialist

1 week ago

Dubai, Dubai, United Arab Emirates noon Full time

We're looking for a skilled Delivery Experience Specialist to join our team at noon, a leading consumer commerce platform in the region. In this role, you'll be responsible for managing a team of 200+ delivery riders, overseeing their journey from onboarding to deployment, and ensuring seamless coordination of key processes like medical appointments, visa processing, and driving license bookings.

Main Objectives

  • Provide exceptional rider support and manage a team of 200+ riders, fostering a positive and productive experience throughout their time with the company.
  • Take ownership of rider experience excellence, maintaining timely COD deposits, reducing absenteeism, and ensuring effective leave management for the wellbeing of riders.

Key Responsibilities

  • Act as the primary point of contact for riders, addressing and resolving questions or issues related to their employment, accidents, or RTA incidents.
  • Collaborate with internal teams to ensure compliance with regulatory requirements, including medical clearance, visa processing, and DL verification.
  • Maintain accurate records of rider attendance, medical status, visa progress, and driving license status.

Requirements

  • 3+ years of experience in operations or people management, preferably in logistics, delivery, or transportation.
  • Bachelor's degree in business administration, human resources, or a related field.