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Food and Beverage Operations Manager

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara The Marker Dublin Hotel Full time
Job Summary

We are seeking a highly skilled and experienced Food and Beverage Captain to join our team at Anantara The Marker Dublin Hotel. As a Food and Beverage Captain, you will be responsible for ensuring the smooth operation of our food and beverage services, providing exceptional guest experiences, and leading a team of hospitality professionals.

Key Responsibilities
  • Guest Service
    • Prompt and courteous delivery of all orders, maintaining a positive image through all guest contact and cleanliness of guest areas.
    • Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders.
    • During shifts, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
  • Team Leadership
    • Assist in maintaining a highly motivated and well-trained staff.
    • Open and close shifts in accordance with Manager's Checklist.
    • Train, maintain, and enforce all Anantara Service Standards.
    • Properly execute revenue and check control procedures on shift.
    • Maintain a safe and sanitary work environment for all Associates and guests.
  • Operations
    • Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks).
    • Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
    • Be on the floor during the entire meal period and ensure adequate coverage.
    • Ensure that only quality products are being served.
    • Maintain proper Associate uniform standards.
  • Associate Development
    • Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.).
    • Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates.
    • Encourage problem solving by Associates through proper training and empowerment to ensure guest satisfaction.
    • Establish effective communication with Associates to gain their trust and respect through hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara's Guarantee of Fair Treatment Policy.
    • Identify and recommend incentive programs, new ideas, and methods of operation.