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Business Development and Customer Engagement Expert

2 months ago

Dubai, Dubai, United Arab Emirates Etisalat Dubai Full time

**Job Summary**

The ideal candidate will be responsible for building and maintaining profitable relationships with key customers, overseeing customer relationships handled by their team, and resolving customer complaints efficiently.

**Key Responsibilities:**

  • Develop and execute strategies to increase customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to identify business opportunities and drive revenue growth.
  • Conduct business reviews using CRM programs to analyze customer data and identify areas for improvement.
  • Stay up-to-date on industry trends and competitor activity to inform strategic decisions.
  • Work closely with management to plan and execute business objectives.
  • Identify opportunities to upsell and cross-sell products and services to existing customers.
  • Develop and maintain strong relationships with key customers to understand their individual needs and preferences.

**About Etisalat Dubai**

Etisalat Dubai is a leading telecommunications company in the UAE, committed to delivering innovative solutions and exceptional customer service. As a CRM Specialist, you will play a critical role in driving business growth and customer satisfaction.